Team Allita's global presence and tremendous pool of talented technicians enables us to offer world-class network and system administration services. Unlike many organizations that provide a single technician to solve your (sometimes complex) systems issues, our company takes a different approach and backups up our no-site technicians with our international team of specialists. This means that our clients' issues receive an unprecedented level of attention from subject matter experts.

Automation is the Key

The backbone of Team Allita's system administration infrastructure is our universally-accessible, web-based issue reporting and tracking system. Customers are provided a secure web-based interface for reporting new issues. These issues are fed into our global help desk system, which results in instantaneous notifications being issued to appropriate technicians.

Team Allita's help desk system automatically escalates issues to increasingly higher levels of authority as warranted (if an issue is not acknowledged or resolved in a timely fashion it is escalated). The path of escalation ultimately leads back to our clients, which provides them with the assurance that all issues entered receive timely and appropriate attention.